Refunds and Exchanges
Please email us if there is any problem with your purchase. Returns are accepted within 7 days of date received for a full refund less shipping when items are returned in their original condition. Please include a copy of the invoice or the invoice number. Custom made items are not eligible for return.
All jewelry is made to order. Our bracelets are made up to a length of 20cm. If you would like the items made longer than this there will be an extra charge. Please contact us for larger sizing. Sizes for necklaces and other items will be given in the product description.
If you are after custom Jewellery or Armour to be made, or any of our current designs modified we are more than happy to do this. For custom work we require a 60% non refundable deposit for orders under $500, or full payment for orders over $500 before we start work. The remainder will need to be paid before we ship the product to you. Due to the nature of chainmail we unfortunately cannot accept returns for custom chainmail pieces. If you would like a custom piece made please contact us and we can discuss your ideas.
We accept payment by PayPal. To pay by credit card select the 'PayPal' payment option when you checkout. After you confirm your order you will be redirected to PayPal where you can log in or, if you don't have an account, enter your credit card details.
We try to have enough rings in stock to cover all orders. If we are short of the colour you are after we will notify you and you may choose a different colour or alternatively we can put the item onto backorder until we get restocks of that colour.
We keep all personal information submitted to us private. We do not rent or sell your name, address or personal information to any third party.